Privacy Policy

Concerned about protecting the personal data of its customers and prospects, Le Temps des Grenouilles undertakes to comply with the provisions of Law No. 78-17 of January 6, 1978, as amended, relating to information technology, files and freedoms, as well as those of Regulation (EU) No. 2016/679 of April 27, 2016.

This personal data policy provides information on the conditions under which the Company Le Temps des Grenouilles, as data controller, collects and uses personal data.

This policy applies to data that may be collected in-store, by email, by telephone and on our website.

Who is responsible for processing your personal data?

The data controller is Le Temps des Grenouilles, SARL with capital of €5,000, registered with the Bordeaux Trade and Companies Register under number 841 440 530, whose head office is located at 151-153 rue Bouthier, 33 100 BORDEAUX.

What personal data do we collect?

The Customer and Prospect data collected by Le Temps des Grenouilles may be as follows: name, first name, title, email address, date of birth, postal address and delivery address, telephone number. Le Temps des Grenouilles also collects browsing data through the use of cookies, in accordance with current legislation.

Le Temps des Grenouilles undertakes not to create a customer account for a person under the age of 16, either in store or on its website.

How is this data collected?

This data may be collected during a purchase in store, when creating a customer account on our website, ordering online, subscribing to the newsletter, participating in a competition or using our website.

Information marked with an asterisk is mandatory and must be provided. This information is necessary for the provision of a service or the conclusion of the contract. For example, your postal address is necessary to deliver an order.

On what legal basis?

Le Temps des Grenouilles may process personal data if the processing is justified, either by the consent of the person, the execution of a contract, compliance with one or more legal obligations, the legitimate interest of the data controller, or the protection of the vital interests of individuals.

Why is this data collected?

The collection of your personal data is necessary for Temps des Grenouilles in order to:

- enable the commercial relationship: process and ensure the monitoring of orders, delivery, invoicing, after-sales service and the carrying out of satisfaction surveys,
- allow you to create and access a personal space on our site,
- answer your questions,

Subject to your consent, this data also allows us to:
- send targeted or non-targeted commercial communications,
- be able to produce commercial statistics or carry out performance measurements,
- manage competitions & surveys on the site

How do we use cookies?

Browsing data (cookies) are computer files stored on the hard drive of the customer's or prospect's microcomputer. Its purpose is to signal a previous visit by the customer or prospect to a website. It is used to make your life easier (such as keeping your shopping cart in memory).

Who is your data intended for?

The recipients of the data are the customer & e-commerce services of Le Temps des Grenouilles, as well as several payment providers: Stripe, and PayPal, the host of the site www.letempsdesgrenouilles.fr, the transport providers, Colissimo, to ensure the delivery of Customer orders. Data transfers with our providers are contractually supervised and in accordance with the law in force, and are subject to an adequate level of data security.

Data may also be transmitted to the competent authorities, at their request, or in order to comply with other legal obligations.

What are your rights and how to exercise them?

In accordance with the Regulations in force regarding the protection of Personal data, you can:

- access all of your data (subject to certain restrictions),
- rectify, update your data, if they are inaccurate, incomplete or out of date,
- request the portability of your data,
- object to the processing of your data,
- request the deletion of your data. This is not an absolute right, as we may be required to retain your personal data for legal, legitimate or contractual reasons,
- request a limitation of the processing that we carry out relating to your data.

You can exercise your rights as described above at any time by contacting us at the following address: contact@letempsdesgrenouilles.fr

Right to lodge a complaint with the CNIL

Any customer or prospect has the right to lodge a complaint with the competent authority.

If, after contacting our company, you find that your "Data Protection" rights have not been respected, you can submit a complaint to the National Commission for Data Protection and Liberties or CNIL, 3 Places de Fontenoy, 75007 Paris.

How long will your data be kept?

Le Temps des Grenouilles undertakes not to keep personal data longer than necessary, in accordance with the needs of the professions concerned and legal archiving requirements.

For example, and in accordance with Simplified Standard 48 for the management of customer and prospect files, personal data relating to customers/prospects may not be retained beyond the retention period strictly necessary for the management of the commercial relationship. At the end of the retention periods set by Le Temps des Grenouilles, the data is either deleted or anonymized for statistical purposes.

When data is deleted or anonymized, Le Temps des Grenouilles is no longer able to recover it.

Is your data processed outside the EU? / Data transfers outside the EU

Your personal data is stored in France, but may be transferred to service providers or subcontractors located in a country outside the European Union. In such cases, we ensure that the processing implemented complies with a level of protection of personal data corresponding to that required by the regulations.

Is your data shared with other companies?

Le Temps des Grenouilles undertakes not to sell your personal data to partner brands for commercial purposes.

Your personal data may be shared with some of our subcontractors to enable us to carry out advertising campaigns (send campaigns, optimize mailings, improve campaign targets, etc.).

How do we secure your personal data?

Le Temps des Grenouilles ensures the technical and physical security of the data collected to combat the accidental or illicit destruction, loss, alteration or unauthorized disclosure of personal data.

The Time of Frogs takes the following measures in particular:

• Authorization management: use of rights limited to the strict needs of the account,
• Authentication process with password strength check,
• Testing and Auditing.

Le Temps des Grenouilles would like to draw your attention to the creation of an online customer account.

Creating a customer account can only be done by entering a username and password that are personal to you. However, you must protect your account password and not share it with anyone . It is preferable not to reuse the same password for several sites. As a reminder, Le Temps des Grenouilles will never ask you, by sending an email, for your username, password or bank details. If you receive a request to this effect from us, do not respond and immediately destroy the email.

Data Breach

Le Temps des Grenouilles undertakes to notify the CNIL of any violation of personal data under the conditions prescribed by the regulations in this area.

The customer/prospect will be informed of any data breach that could have a significant impact on them, for example, infringing their rights or posing a risk to them or those around them.

Modification and updating of our policy

This policy is available on our website and accessible to everyone.

It may be modified or supplemented by us at any time, depending on changes in the legal framework, case law decisions, or recommendations from the CNIL.